Unless otherwise stated for a specific event, all ticket sales are final and non-refundable. This policy allows BIG MOTION to assume the full financial risk of event production on behalf of our partner institutions.
In the event of a postponement (e.g., due to extreme weather or institutional scheduling changes), your ticket will automatically be valid for the new date. Refunds will not be issued for postponed events unless the new date is more than 90 days from the original date.
If an event is cancelled entirely by BIG MOTION without a reschedule date, ticket holders will be entitled to a full refund of the face value of the ticket, excluding any third-party processing fees.
While we do not offer refunds for "change of mind," tickets are generally transferable to another individual. Please ensure the new holder has the digital QR code or ticket number for verification at the gate.
Questions regarding your purchase? Contact tickets@bigmotion.co.zw